Frequently Asked Questions
HOW CAN WE HELP?
Scroll down to browse our frequently asked questions or click one of the options below to navigate to each section. If you have a query that is not covered on this page, please get in touch.
About Us
Who are we?
Harvest Fine Foods is a foodservice supplier, delivering high-quality ingredients and products to professional kitchens across the South of England. Learn more.
How long have we been operating?
We have been proudly serving the foodservice industry for over 30 years, building strong relationships with customers and suppliers alike.
Are we part of a buying group?
Yes, we are a member of the Caterfood Buying Group, a leading UK buying group, giving us access to competitive pricing and an extensive product range.
Where are we based?
We are based in the Southampton, with a distribution network designed to serve our regional customers efficiently.
Which sectors do we serve?
We supply a wide range of sectors including hospitality, education, healthcare, care homes, and workplace catering.
Becoming a Customer
Do we supply all sizes of business?
Yes, we work with businesses of all sizes—from independent cafés and restaurants to large multi-site operations.
How long does it take to set up an account?
Account setup is quick and straightforward, typically completed within 24–48 hours once all required details are received.
Do we require business documentation?
Yes, we may require standard business and credit information as part of the account setup process.
Do we sell to private individuals?
No, we are a trade-only supplier and supply registered businesses within the foodservice sector.
Ordering with us
How can customers place orders?
Orders can be placed online via our ordering portal, by phone with our customer service team.
What are our order cutoff times?
Order cut-off times vary by delivery area. Please contact our team or refer to your account details for specific timings.
Do we offer standing or recurring orders?
Yes, we can support standing orders to help streamline your regular purchasing.
Can customers access product specifications?
Yes, full product specifications, including allergen and nutritional information, are available through our online portal.
Our Product Range
How many products do we offer?
We offer an extensive range of over 4000 products across all foodservice categories. Learn more.
Do we offer fresh meat and produce?
Yes, we supply a full range of fresh meat, fruit, and vegetables sourced to meet high quality standards.
Do we supply cleaning products, disposables and tableware?
Yes, we provide a comprehensive range of non-food items including cleaning products, disposables, and tableware.
Do we offer premium or regional suppliers?
Yes, we work with an amazing variety of premium and regional suppliers to offer unique and high-quality products. Discover our local suppliers.
Do we offer our own brand products?
Yes, our Caterfood Collection offers excellent quality and value across key product categories. Learn more.
Do we stock specialist dietary products?
Yes, we supply a wide selection of products catering to dietary requirements including gluten-free, vegan, and allergen-aware options.
Delivery & Logistics
Where do we deliver?
We deliver across the South of England. For specific areas, please contact our team.
What days do we deliver?
Delivery days vary by location, with multiple delivery days available throughout the week.
Do we have minimum order values?
Yes, minimum order values may apply depending on your location and delivery schedule.
Customer Service & Support
Do we offer used cooking oil collection?
Yes, we can arrange used cooking oil collection services.
Harvest Fine Foods is pleased to be partnering with Arrow Oils to offer a used cooking oil collection service.
To arrange a collection, please complete our collection form and our team will get in contact.
What is our returns process?
If there is an issue with your order, please contact our customer service team promptly and we will resolve it as quickly as possible.
Do we offer allergen or nutrition support?
Yes, we provide detailed allergen and nutritional information, along with support to help you meet compliance requirements.
Where can I find COSHH sheets?
Our COSHH library can be found online here.
If you cannot find what you're looking for, or require additonal information, please contact our team for assistance.
Digital Services & Online Ordering
Which platform powers our online ordering?
Our online ordering is powered by a modern, user-friendly platform designed specifically for foodservice customers.
Click here to read our handy online ordering guide.
What features will the online portal offer?
Customers can browse the full product range, place orders anytime, set favourites, access order history, download allergen and nutritional information, view current orders, and access account statements. Learn more.
Sustainability & Food Safety
Do we hold food safety certifications?
Yes, we operate to high food safety STS accreditation standard and hold relevant industry certifications.
What are our sustainability commitments?
We are committed to responsible sourcing, reducing environmental impact, and supporting sustainable practices across our operations. Learn more.
Sector Specific Support
HOSPITALITY
Do we support all hospitality kitchen types?
Yes, we support everything from pubs and restaurants to hotels and contract catering. Learn more.
Do we support menu innovation?
Yes, our Development Chef works closely with customers to support menu development and innovation.
CARE HOMES & HEALTHCARE
Do we offer solutions for care homes?
Yes, we provide tailored solutions to meet the needs of care homes and healthcare settings. Learn more.
Do we supply texture-modified or fortified diets?
Yes, we offer some products suitable for texture-modified and fortified diets, this range is continually growing.
EDUCATION
(SCHOOLS, COLLEGES, UNIVERSITIES)
Do we supply the education sector?
Yes, we supply schools, colleges, and universities with compliant and cost-effective solutions. Learn more.
School Food Standards?
Yes, we support customers in meeting School Food Standards with appropriate product ranges and guidance.
Corporate Information
How many people work for us?
Harvest Fine Foods employs a team of 120 dedicated professionals across operations, sales, and customer support.
What charities do we support?
We are proud to support a range of local and national charities as part of our community commitment. Including the Hampshire and Isle of Wight Air Ambulance, Rotary and Fareshare. Find out more.
Employee Support and Benefits
We invest in our people through training, development opportunities, and a supportive working environment.
